Returns: custom means final sale
Every piece we make is built to your specifications — your size, your engraving, your stone. Because it can't be resold as new, all custom orders are final sale. Please double-check your ring size and spelling before checkout. (Not sure of your size? Get measured at any local jeweler first — it's free.)
Warranty: what's covered
- Lifetime manufacturing warranty — if a prong fails, a stone loosens, or a solder joint breaks under normal wear, we repair or replace it free.
- One free resizing within 90 days of delivery (rings and bands).
- Moissanite stones — covered against manufacturing defects for life. Stones are extremely hard (9.25 Mohs) but not indestructible; damage from impact or abuse isn't covered.
What's not covered
- Lost pieces or lost stones (insure valuable pieces — we can advise).
- Normal wear: scratches, patina on silver, thinning from years of wear.
- Damage from impact, chemicals, or unauthorized repair.
- Change of mind, wrong size ordered, or misspelled engraving submitted at checkout.
Something wrong with your order?
If your piece arrives damaged or doesn't match your order specifications, contact us within 14 days of delivery with photos — we'll make it right with a repair, remake, or refund, our call based on the situation.
Shipping
All orders ship fully insured, 3–5 business days US after production completes. Production takes 10–15 business days. You'll receive tracking by email.